Privacy Policy

Wild Stories Language Co. ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we look after it, in line with UK GDPR.

Who We Are

Wild Stories Language Co. is a family-run Spanish language education business based in the UK. If you have any questions about this policy or how your data is handled, you can contact us at [email protected].

What We Collect

Depending on how you interact with us, we may collect: Your name and email address (when you join our waitlist, sign up to a newsletter, or make a purchase) Billing details and payment information (handled securely by Stripe, our payment processor — we never see or store your full card details) Your child's first name (where you choose to share it, for example to personalise their learning experience) Messages you send us directly, for example via email or contact forms Basic technical data about how you use our website (such as pages visited), collected through our website platform, Made for More Your name and video/audio during live lessons, via Zoom Your phone number and profile name, if you join our WhatsApp community chat

Why We Collect It

We use your data to: Deliver the products and programmes you've purchased Send you waitlist updates, programme information, and occasional marketing emails, where you've opted in Respond to your questions or support requests Process payments and keep accurate business records Understand how our website is used, so we can improve it Run live lessons via Zoom (we never record any part of live sessions) Give you a space to connect with other families in our WhatsApp community chat

Our Legal Basis

We rely on the following legal bases under UK GDPR:
* Contract – to deliver products and services you've paid for
* Consent – for marketing emails and waitlist communications, which you can withdraw at any time
* Legitimate interests – for things like responding to enquiries and improving our website
* Legal obligation – for keeping financial records as required by law

Who We Share Data With

We use a small number of trusted third-party services to run our business:
* Made for More – our website and email platform, used to host our site and manage waitlist/newsletter communications
* Stripe – our payment processor, used to handle transactions securely
* Zoom – used to run our live lessons
* WhatsApp – used to run our community chat groups

We don't sell your data to anyone, and we don't share it with third parties for their own marketing purposes. Please note that Zoom and WhatsApp are run by companies based outside the UK, and using them may involve your data being processed in other countries. Both companies have their own privacy policies and safeguards in place for this, which we'd encourage you to review if you'd like more detail.

How Long We Keep Your Data

We keep your data for as long as needed to provide our services, meet legal obligations (such as financial record-keeping), and for a reasonable period afterwards in case you get back in touch. If you unsubscribe from our mailing list, we'll stop using your data for marketing straight away.

Children's Data

Wild Stories is designed for families, and we know children are often part of the experience. Accounts and purchases are always made by a parent or guardian. Where a child's first name is shared with us, it's used only to personalise their learning materials and is never used for marketing or shared outside of delivering your programme.

Community Chat

If you join our WhatsApp community, please be aware that your phone number and profile name (and photo, if you have one set) will be visible to other members of the group. We'd encourage you to check your own WhatsApp privacy settings if you'd prefer to limit what's shown. ## Messages and Images You Share With Us If you send us messages, photos, or videos via Instagram or WhatsApp (for example, sharing how your family is getting on), we'll never share these publicly or use them elsewhere without asking your permission first.

Your Rights

Under UK GDPR, you have the right to: Ask what personal data we hold about you Ask us to correct or update it Ask us to delete it Withdraw consent for marketing at any time Ask us to restrict or object to certain processing Request a copy of your data in a portable format To exercise any of these rights, just email us at [email protected]. If you're not happy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies
Our website, hosted through Made for More, may use basic cookies to help it function properly and to understand how visitors use the site. You can control cookies through your browser settings.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. --- Last updated: 22.08.2026 Questions? Contact us at [email protected]